Terms & Conditions
Effective Date: March 22nd, 2025
1. Definitions
System refers to the software, services, and related content provided through CarePlan AI.
PHI refers to Personal Health Information as defined under applicable laws, including PHIPA.
User means any individual or organization authorized to use the System.
2. Acceptance of Terms
By using the System, you represent and warrant that you are of legal age or authorized to enter into these
Terms on behalf of a legal entity. Continued use constitutes acceptance of these Terms and any updates.
3. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email or a notice
within the System. Continued use after changes are posted constitutes acceptance of the revised Terms.
4. Use of the System
You agree to use the System in compliance with all applicable laws and only for lawful purposes. You must not:
- Attempt to gain unauthorized access to the System or its data
- Reverse engineer, copy, or resell any part of the System
- Upload any content that is false, misleading, harmful, or unlawful
If you are using third-party integrations, their respective terms and privacy policies also apply.
5. User Accounts
You may be required to create an account to access certain features. You are responsible for:
- Keeping your credentials confidential
- All activities under your account
- Ensuring your information is accurate and up to date
You must notify us immediately of any unauthorized use of your account.
6. Privacy and Data Protection
We take your privacy and data security seriously.
- The collection, use, and disclosure of PHI is governed by the Personal Health Information Protection Act
(PHIPA) and other applicable legislation.
- We encrypt PHI in transit and at rest using industry-standard technologies.
- Please refer to our [Privacy Policy] for more information about how we handle your data.
You are responsible for obtaining appropriate consents before inputting PHI into the System.
7. User Content and Data
By submitting content or data to the System:
- You retain ownership of your content
- You grant us a non-exclusive license to use, process, and store your content as necessary to provide the
System
You represent that you have all rights and permissions necessary to provide such content, including PHI.
8. Subscription, Fees, and Renewals
If the System includes paid services:
- Subscription fees are billed in advance on a monthly or annual basis, as selected
- Fees are subject to applicable taxes
- We reserve the right to modify pricing upon notice
9. Intellectual Property
All rights, title, and interest in the System (excluding user-submitted content) are owned by us or our
licensors. This includes:
- Software
- Logos and trademarks
- System content and design
You are granted a non-transferable, non-exclusive license to use the System in accordance with these
Terms.
10. Termination
We reserve the right to suspend or terminate your access to the System at any time, with or without cause.
Upon termination:
- Your access credentials will be deactivated
- Your data will be retained or deleted in accordance with legal obligations and our data retention policy
- You may request data deletion, subject to applicable laws and permissions
11. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, special, or consequential damages
- Our total liability to you under any claim shall not exceed the amount you have paid to us in the past 12
months (if any)
- We are not liable for failures due to events beyond our control (e.g., natural disasters, outages, acts of
government)
12. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising out of
your use of the System, your violation of these Terms, or your violation of any rights of another.
13. Governing Law
These Terms are governed by the laws of the Province of Ontario, and the federal laws of Canada applicable
therein. Any disputes will be subject to the exclusive jurisdiction of the courts located in Ontario.
14. Contact Information
If you have questions about these Terms, please contact us at:
CarePlan AI