"AI first" doesn't mean "AI only." It means giving teams better tools, not taking judgment out of the equation.
Every AI model is trained on historic data, shaped by averages and known outcomes. But great value isn't driven by averages. And in a world where screens already demand so much, the last thing we want is more time staring at outputs and less time with the people we support.
Automation bias is real. People trust fast answers from computers, sometimes more than they should.
The goal is less screen time, more human time. The speed of AI should always be matched by the wisdom of the people using it.
What this means for health organizations
Judge AI tools partly by time: does the tool give staff more time with the people they support? If it adds review work and screen time instead, revisit how it's being used.
