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CarePlan AI is a configurable care and service management platform with built-in AI, designed for healthcare, community, and service-based organizations across Canada.

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Safe AI Sunday

If Staff Don't Trust the AI Tool, They'll Work Around It

If your staff don't trust the AI tool, they'll work around it. Quietly, consistently, and without telling anyone.

That's not a technology problem. That's a deployment problem.

Responsible AI in healthcare means involving the people who use it before go-live, not just training them after the fact. Their skepticism isn't resistance. It's often the most useful feedback you'll get.

What this means for health organizations

Bring frontline staff into testing before launch, and give them a real way to raise problems afterward. Their objections often point to gaps in the tool or the workflow that leadership can't see.

Questions to bring to your team

  • Who will use this tool, and have they tried it before go-live?
  • How will we collect their concerns, and act on them?
  • How would we know if people were working around it?
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